Shipping & Delivery
Your Date Is Fixed. So Is Our Timeline.
A wedding does not reschedule itself, so we would rather tell you exactly how long we take than promise you something faster than we can keep. Here is what shipping costs, how long it takes, and where we deliver.
Free U.S. Shipping
$59+
The Threshold
$59 and Up Ships Free
Standard shipping is free on orders of $59 or more, anywhere in the lower 48. It applies automatically at checkout — there is no promo code to remember and no minimum number of items.
Processing
Packed in 2–3 Days
Every order is checked stem by stem and packed by hand before it leaves the warehouse. That takes two to three business days, and we would rather take them than send you something bent.
Tracking
On Every Order
The moment your parcel leaves us, a tracking number lands in your inbox. No account required, no portal to log into — the link is right there in the email.
The Timeline
From Cart to Doorstep
Most orders arrive within seven to ten business days of being placed. That number is the whole journey — our processing time plus carrier transit — not just the part after it ships.
01
Order Confirmed
A confirmation email arrives with your order number and everything you bought. If anything looks wrong, this is the moment to tell us.
Within minutes
02
Packed & Shipped
We inspect, shape, and box your florals, then hand them to the carrier. A shipping notification with tracking follows the same day.
2–3 business days
03
Delivered
Standard delivery to the contiguous United States. Alaska, Hawaii, and U.S. territories take a little longer.
7–10 business days total
Business days are Monday through Friday, excluding U.S. federal holidays. An order placed on Friday afternoon starts its clock Monday morning, and a long weekend adds a day.
If your wedding is close, count backward from your date and give yourself a cushion. We would rather you order early and have the boxes sitting in a spare room than watch a tracking number all week.
The Rates
What Shipping Costs
One standard shipping speed, priced simply. We do not run a tiered rate card that charges you more for buying more — if your order clears $59, shipping is on us regardless of how many boxes it takes.
Contiguous United States (Lower 48)
| Order Subtotal | Standard Shipping | Estimated Delivery |
|---|---|---|
| $59.00 and up | Free | 7–10 business days |
| Under $59.00 | $8.99 | 7–10 business days |
Alaska, Hawaii & U.S. Territories
| Order Subtotal | Standard Shipping | Estimated Delivery |
|---|---|---|
| Any amount | $29.99 | 7–12 business days |
Shipping is calculated on your order subtotal after any discounts and before sales tax. A $65 cart with a 15% code lands at $55.25 and falls below the free-shipping line — the cart will tell you how much more to add.
The free-shipping threshold applies to the contiguous 48 states only. Orders to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands ship at the flat rate above.
Unusually Large Orders
Full arch installations and multi-table packages occasionally need a freight quote rather than a parcel rate. If yours is one of them, we will email you before charging anything — you will never be surprised by a shipping charge after the fact.
Coverage
Where We Deliver
We ship within the United States. A few address types our carriers cannot reach are listed below — worth a glance before you check out, because a rejected address is the most common cause of a delayed order.
50
States, plus territories
All fifty U.S. states, Puerto Rico, Guam, and the U.S. Virgin Islands.
No
PO boxes
Our carriers deliver to street addresses only. An order to a PO box cannot be fulfilled and will need a new address.
No
APO / FPO / DPO
We are not able to ship to military addresses at this time. We are sorry — we know that is a real inconvenience.
U.S.
Only, for now
No international shipping yet. If you are outside the U.S., email us and we will tell you the moment that changes.
Shipping to a Venue or Hotel
Plenty of couples do, and it works — but call ahead. Venues and hotels often refuse parcels addressed to a guest who has not checked in yet, and a refused delivery goes back to the carrier depot. Put the venue’s name on the address line, add your own name and wedding date, and confirm with them that they will hold it.
Short Notice
Wedding in Under Three Weeks?
We do not offer a paid expedited tier yet, because we will not sell a speed we cannot guarantee. But that does not mean we cannot help.
Email your wedding date to [email protected] before you order. We will check stock and current carrier timing and tell you honestly what is possible — including when the honest answer is that it is too tight.
We would rather lose an order than take one we cannot deliver on. There is no second chance at a wedding day.
Tracking
Following Your Order
Every shipment gets a tracking number, sent to the email address on your order the same day it leaves us.
Carrier scans can lag. It is normal for a tracking page to sit on “label created” for a day or two after you get the email, and for there to be quiet stretches while a parcel moves between facilities. That is the carrier’s network catching up, not a lost package.
If tracking has not moved in three business days, or if the page says delivered and nothing is there, email us at [email protected] with your order number. We will open a trace with the carrier and, where appropriate, send a replacement without waiting for the outcome.
Common Questions
Quick Answers
A few things people ask before they order. If yours is not here, email us — a person reads every message.
Why did my order arrive in more than one box?
Silk florals are light but bulky, and shaping them properly means giving each piece room. A larger order is often safer split across two or three boxes than crushed into one. The boxes may arrive a day apart. Your tracking email lists every parcel.
Can I change my shipping address after ordering?
Usually, if you are quick. Email us with your order number as soon as you notice — address corrections and cancellations are possible until the order enters fulfillment, normally within 24 hours. Once a label is printed, the address is fixed.
What if I entered the wrong address?
Tell us immediately. If the parcel has already shipped, it will either be returned to us or delivered to whoever lives there — and we cannot be responsible for a parcel delivered to an address you supplied. If it comes back, we will reship it once you have given us the corrected address.
My package says delivered but I do not have it.
Check with neighbors and around the property first — carriers often tuck parcels out of sight. If it does not turn up within 24 hours, email us with your order number and we will open a carrier trace. Report it within 60 days of the estimated delivery date so we can still act on it.
Do you refund shipping if I return something?
Original shipping fees are not refundable once an order has shipped. If the return is because something arrived damaged, defective, or wrong, that does not apply — we cover it. The full details are in our Refund and Returns Policy.
Still Unsure?
Ask Before You Order.
Timing questions, venue deliveries, whether a date is cuttable — none of it is a bother. We would much rather answer a question now than sort out a problem later.
Free U.S. Shipping
On every order over $59. No promo code, no minimum quantity — it applies at checkout automatically.
Secure Checkout
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Klarna. Card details never touch our servers.
Real People, One Day
Email [email protected] and a human replies within one business day, Monday through Friday.
30-Day Returns
Not right for your day? Return eligible items within 30 days of delivery for a refund or exchange.