Support · We’re Here to Help

Let’s Make It
Perfect, Together.

Questions about a color match, a bulk order for your big day, or an order already on its way? Send us a message — a real person on the MOEFAL team replies within one business day, Monday through Friday.
MOEFAL customer care

Send Us a Message

Whether you’re planning a wedding, styling an event, or checking on an order, we’d love to hear from you.
Email Us
[email protected]
Reply Time
Within one business day · Monday – Friday
Before You Write
  • About an existing order? Include your order number and checkout email.
  • Matching your palette? Tell us your wedding colors or the collection name.
  • Bulk or event order? Share your quantities and event date.

How can we help?

All fields are required. We’ll reply to the email you enter below.
Contact Form

What Can We Help With?

Pick a topic below to start your email with the right subject line — it helps us route your message faster.

Order Support

Shipping status, address changes, returns, or anything about an order you’ve already placed.
Email About an Order →

Color Matching

Not sure which collection fits your palette? Tell us your colors and we’ll help you build the look.
Ask About Colors →

Bulk & Events

Planning a full venue, a styled shoot, or ordering for clients? We’re happy to quote larger quantities.
Start a Bulk Inquiry →

Quick Answers

How fast will I hear back?
A real person replies within one business day, Monday through Friday. Messages sent over the weekend are answered first thing Monday.
Please include your order number and the email address you used at checkout, so we can pull up your order right away.
Absolutely — that’s what we do best. Tell us your palette (or share an inspiration photo when we reply), and we’ll recommend the collections and stems that fit.
Yes. Email us with the pieces you’re interested in, your quantities, and your event date, and we’ll get back to you with options.

Get in Touch

One inbox, real people. However you found us — Amazon, Instagram, Pinterest, or right here — this is the fastest way to reach the team.
Customer Service
[email protected]
Response Window
Within one business day · Mon – Fri
Company
Hong Kong Raylking Trading Co., Limited
(MOEFAL brand)
Registered Office
Unit A17, 29/F., Legend Tower,
No.7 Shing Yip Street,
Kwun Tong, Kowloon, Hong Kong SAR
Free U.S. Shipping
On every order over $59. No promo code, no minimum quantity — it applies at checkout automatically.
Secure Checkout
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Klarna. Card details never touch our servers.
Real People, One Day
Email [email protected] and a human replies within one business day, Monday through Friday.
30-Day Returns
Not right for your day? Return eligible items within 30 days of delivery for a refund or exchange.