Support · We’re Here to Help
Let’s Make It
Perfect, Together.
Questions about a color match, a bulk order for your big day, or an order already on its way? Send us a message — a real person on the MOEFAL team replies within one business day, Monday through Friday.
Send Us a Message
Whether you’re planning a wedding, styling an event, or checking on an order, we’d love to hear from you.
Email Us
Reply Time
Within one business day · Monday – Friday
Before You Write
- About an existing order? Include your order number and checkout email.
- Matching your palette? Tell us your wedding colors or the collection name.
- Bulk or event order? Share your quantities and event date.
How can we help?
All fields are required. We’ll reply to the email you enter below.
What Can We Help With?
Pick a topic below to start your email with the right subject line — it helps us route your message faster.
Order Support
Shipping status, address changes, returns, or anything about an order you’ve already placed.
Color Matching
Not sure which collection fits your palette? Tell us your colors and we’ll help you build the look.
Bulk & Events
Planning a full venue, a styled shoot, or ordering for clients? We’re happy to quote larger quantities.
Quick Answers
How fast will I hear back?
A real person replies within one business day, Monday through Friday. Messages sent over the weekend are answered first thing Monday.
I have a question about my order — what should I include?
Please include your order number and the email address you used at checkout, so we can pull up your order right away.
Can you help me match my wedding colors?
Absolutely — that’s what we do best. Tell us your palette (or share an inspiration photo when we reply), and we’ll recommend the collections and stems that fit.
Do you take bulk or wholesale orders?
Yes. Email us with the pieces you’re interested in, your quantities, and your event date, and we’ll get back to you with options.
Get in Touch
One inbox, real people. However you found us — Instagram, Pinterest, or right here — this is the fastest way to reach the team.
Customer Service
Response Window
Within one business day · Mon – Fri
Company
Hong Kong Raylking Trading Co., Limited
(MOEFAL brand)
Registered Office
Room P11, Flat 2C, 2/F, Hung To Ctr.,
94-96 How Ming St.,
Kwun Tong, Kowloon, Hong Kong